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Tuam Road, Galway, Ireland | 00353 91 703096 | sales@roccatiles.com

Conditions of Sale

  1. All Sales are deemed to be made between Buyer and Seller upon the terms of these Conditions of Sale.  In the event of any conflict between these Conditions, and any terms or conditions put forward by the Buyer, these Conditions shall prevail.
  2. For optimum satisfaction, it is recommended to confirm quantities are correct and sufficient with your installer prior to purchasing.  Drawings and customer measurements may not always be accurate.
  3. A sufficient quantitiy of materials should be purchased at one time.  No guarantee can be given that an item will remain in stock and shades and calibres will vary between batches.
  4. All goods are sold for collection from our warehouse.
  5. N.B. We cannot undertake to take back into stock for credit or otherwise any unwanted or surplus material.
  6. N.B. Wheras every assistance will be given in determining a Customer's requirements from drawings and measurements supplied, final responsibility for ordering the correct quantities rests with the Customer or his/her agent.
  7. Any claim for damaged or faulty material must be submitted with the goods in question.  No claim will be entertained under any circumstances unless the goods are returned at the same time, accompanied by the original invoice/receipt.
  8. Notice of any claim arising out of, or in connection with this sale, must be given in writing to the seller within seven working days from the date when the goods were collected, failing which, all claims shall be deemed to be waived and absolutely barred.
  9. Goods are not sold or tested as conforming to any standard specification, or as fit for any particular purpose, unless expressly so stated in writing, and any terms, conditions or warranty that the goods are so fit is excluded.
  10. No person has any authority to make any representation on the Seller's behalf, which is not made or confirmed in writing and the Buyer shall not rely upon any representation unless made or confirmed in writing.
  11. N.B. The company will not accept any claim for materials once they are fixed.  It is the responsibility of the purchaser and or his/her agents to ensure that they are satisfied with the materials before fixing.
  12. N.B. All ceramic tiles are subject to variation in shades and patterns.  All tiles should be examined for shade variations and defects before fixing.  It is always recommended that tiles from different cartons be mixed to get an acceptable blend of shade.
  13. N.B. Colour, glaze and application can vary considerably over a period of time.  Samples on display are, therefore, for general guidance only and are not necessarily identical to current stock.
  14. All goods collected at our premises must be examined and signed for before leaving; no claim for damages or shortages can be entertained thereafter.
  15. Shade variation is inherent in the manufacture of ceramics, particularly in the Decorative Effects.  Before fixing tiles, you should ensure that the tiles purchased give you an acceptable blend of colour.
  16. N.B. Rocca Tiles is pleased to provide sample tiles at single item prices.  All samples are refundable within 7 days upon proof of receipt and with the proviso that they have not been damaged.  This does not affect your statutory rights.